abe8 Privacy Policy

abe8 ("we", "us", or "the platform") is a trusted online casino and sports betting service in Bangladesh. We place the highest importance on the privacy of our users ("you" or "member"). This privacy policy explains what information we collect when you use the abe8 website, mobile version, or related services, how we use that information, and what your rights are.

By registering on this website or using any of our services, you are considered to have accepted the terms of this privacy policy. Please read the policy carefully. If you disagree with anything, please stop using the services and contact us.

This policy should be read together with abe8's Terms and Conditions and Responsible Gaming Guidelines.

abe8 only collects information that is necessary to provide our services, required by law, or helpful in improving your experience. The information we collect can be divided into three categories:

2.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Email address and account password
• Payment-related information (bKash, Nagad, Rocket, Upay, or bank account number — relevant portions only)
• A copy of your national ID card or passport for identity verification
• Your messages and attachments when contacting customer support

2.2 Automatically Collected Information

• IP address and device identifier (Device ID)
• Browser type, operating system, and screen resolution
• Login time, session duration, and pages visited
• Betting history, transaction records, and game activity
• Information from cookies and similar tracking technologies (see Section 7 for details)

2.3 Information Received from Third Parties

• Transaction confirmation information from payment processors
• Information from fraud prevention and identity verification service providers
• Information from legitimate sources for KYC (Know Your Customer) verification

abe8 never sells your personal information or transfers it to third parties for commercial purposes. Your information may be disclosed only in the following limited circumstances, and only to the extent necessary:

4.1 Service Partners

Limited information is shared under agreement with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, banks), identity verification, and technical infrastructure management. These partners are required to comply with our privacy standards.

4.2 Legal Obligations

Information may be disclosed if required by a court order, regulatory directive, or as part of a legal process. In such cases, we will only provide the minimum information necessary.

4.3 Corporate Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. If such a change occurs, we will notify you in advance.

4.4 Security and Fraud Prevention

Information may be shared with relevant authorities or service providers to prevent money laundering, fraud, or other illegal activities.

abe8 uses industry-standard security technologies and processes to keep your personal and financial information secure. Our security framework is structured in the following layers:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
• Two-Factor Authentication (2FA): An additional verification layer to keep your account access secure.
• Encrypted Database: Stored data is protected by strong encryption algorithms.
• Access Control: Only authorized personnel can view specific information — a role-based access policy applies.
• Regular Security Audits: Regular penetration testing and security assessments conducted through third parties.
• Server Protection: Firewall, intrusion detection, and DDoS protection are active.

While we are committed to ensuring the highest level of security, complete security on the internet cannot be guaranteed. You are therefore advised to use a strong password and not share your login details with anyone.

abe8 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• All relevant information is retained while your account is active.
• Even after an account is closed, information may be retained for a specific period for legal and regulatory reasons.
• Financial transaction records are retained in accordance with tax and anti-money laundering regulations.
• In the event of a dispute or legal claim, relevant information is retained until that process is resolved.

Once the specified retention period has passed, information is securely deleted or anonymized.

The abe8 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the website.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for core functionality. Disabling these may prevent the site from working properly.
• Functional Cookies: To remember your preferences and settings, such as language selection.
• Analytics Cookies: To collect anonymous statistics for understanding site usage.
• Security Cookies: Help detect and prevent fraud.

7.2 Cookie Controls

You can manage whether to accept or reject cookies in your browser settings. Please note that disabling essential cookies may cause some services to not function properly.

As a member of the abe8 platform, you have the following rights over your own information:

8.1 Right to Access Information

You may request in writing a copy of the information we hold about you. After verification, we will provide it within a reasonable time.

8.2 Right to Correct Information

If any information we hold about you is inaccurate or incomplete, you may request a correction. This can be done by logging into your account or by contacting support directly.

8.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, if legal obligations exist, it may be necessary to retain specific information.

8.4 Right to Opt Out of Promotional Communications

If you do not want to receive emails about bonuses or offers, you can unsubscribe at any time. This will not affect essential service-related communications.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact us via 24/7 live chat or email. We will take action within a reasonable time after verifying your identity.

abe8's services are for individuals aged 21 and above only. We do not knowingly collect any personal information from minors. Age is verified during registration and confirmed through identity documents.

If we become aware that information from a minor has been collected unknowingly, that account will be closed immediately and the related information will be deleted.

To learn more about responsible gaming, visit our Responsible Gaming page.

abe8 may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top will be revised.

For significant changes, we will make an effort to notify you via your registered email address or through a notice on the platform. Continued use of the service after changes have been made will be considered as your agreement to the updated policy.

We therefore encourage you to check this page regularly.

The abe8 platform may have connections with game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, NetEnt, and others) and payment services. These third parties have their own privacy policies and we are not responsible for their collection or use of information.

We recommend that you read the privacy policy of any third-party service before using it.